We care about your privacy

Welcome to Altanativ. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, mobile application, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

We collect several types of information, including:

We use your information to:

• Process orders
• Deliver products
• Verify identity
• Process payments
• Provide customer support
• Manage your account
• Improve our website
• Personalize shopping experiences
• Recommend products
• Detect fraud
• Prevent unauthorized access
• Conduct analytics
• Send order updates
• Send promotional emails (with your consent where required)
• Comply with legal obligations

Depending on your jurisdiction, we process personal information based on:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Protection of vital interests

We may share information with:

We retain your personal information:

• As long as your account remains active
• To complete transactions
• To comply with legal requirements
• To resolve disputes
• To enforce agreements

When no longer required, information is securely deleted or anonymized.

We implement appropriate technical and organizational measures, including:

• SSL/TLS encryption
• Secure payment processing
• Firewalls
• Access controls
• Multi-factor authentication (where applicable)
• Security monitoring
• Employee confidentiality obligations
• Regular security assessments

While we strive to protect your information, no method of transmission or storage is completely secure.

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a supervisory authority
• Opt out of direct marketing
• Opt out of certain targeted advertising or profiling where applicable

To exercise your rights, contact us using the details below.

You may receive promotional communications if you:

• Subscribe to newsletters
• Create an account
• Make purchases
• Opt in to marketing

You can unsubscribe at any time using the unsubscribe link in emails or by contacting us.

We use cookies for:

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Our services are not directed to children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate legal authorization.

If you believe a child has provided us with personal information, please contact us so we can investigate and, where appropriate, delete the information.

You are responsible for:

• Maintaining password confidentiality
• Securing your account
• Promptly notifying us of unauthorized account activity

We use automated and manual processes to detect:

• Fraudulent payments
• Identity theft
• Suspicious transactions
• Account abuse

Some transactions may require additional verification.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Depending on where you reside, you may have additional rights under applicable privacy laws, such as:

• The right to know what personal information is collected
• The right to request deletion of personal information
• The right to correct inaccurate information
• The right to opt out of certain uses of personal information
• The right to appeal certain privacy decisions where provided by law

We will honor applicable legal requirements for your jurisdiction.